The newly bought gold ring was full of scratches and had not yet left the cabinet to request a replacement, but it was rejected. In desperation, the customer had to take out his mobile phone to record a video, and the salesperson said: “New Year’s Eve, I’ll change one for you.” ”
According to the video posted by the netizen, during the Spring Festival, he and his wife picked out rings at the Chow Tai Fook counter in Wuhan. After a salesperson gave him a few to try on, he picked one and decided to pay for it. Subsequently, the salesperson left for about ten minutes and came back to pack the ring and give it to the netizen. Before leaving, they took out the ring to check it, only to find that it was full of scratches.
Mr. Wang suspected that it was worn, not new, and proposed to replace it with a brand new one, but the other party muttered: “This should not be taken out and sold.” Impatiently said, “I don’t care,” and went to meet the other customers.
Later, another salesperson came over and explained: “This may be caused by try-on, there is no stock to change at the moment.” It wasn’t until the netizen took out the mobile phone video that she said: “It’s a big New Year, I’ll change one for you, right?” ”
That evening, Mr. Wang called 12315 to complain and also reported it to Chow Tai Fook officials. Later, the counter salesperson sent him a text message, saying that it was a work mistake and that he could replace them with a new one. Soon after, a person in charge of Wuhan Chow Tai Fook contacted him and said he could get a new one, but did not admit that the product he sold was problematic and “requires a third-party appraisal.”
After the netizen posted the video to the Internet, it quickly attracted the attention of netizens. Many netizens said that the scratches seen through the video were indeed serious, and it was likely that they had been worn. Some netizens said that they had encountered similar situations.
At 6:50 p.m. on February 14, the netizen posted another message, saying, “Today I was invited to consult with Ms. Guo and Ms. Li, executives of Chow Tai Fook Central China. The two ladies gave us a very sincere apology. According to reports, the product was shipped out of the warehouse in July, which may have been defective due to too much try-on, and it is not a second-hand product. Chow Tai Fook believed that the item really should not be sold, and promised to replace Mr. Wang with a brand new ring, and invited him to visit Chow Tai Fook’s production workshop.
On the morning of the 15th, the reporter saw that the video previously posted by the netizen had been deleted, and only this video was published on his registered Douyin account. At the end of the text, the netizen said: “From the attitude of the two ladies, you can feel the sincerity of Chow Tai Fook. I believe that my accidental rights protection action will prompt the Chow Tai Fook store in Wuhan to provide better service to consumers. Judging from the text in the video, the netizen was satisfied with Chow Tai Fook’s apology and handling.
On the 15th, the reporter called the customer service number of Chow Tai Fook many times, but there was no manual service answer. Until 17 o’clock, a customer service staff took the initiative to contact the reporter. When the reporter expressed his request for an interview, the staff member said that he would contact the relevant personnel for an interview. As of press time, no relevant personnel have contacted reporters.
(New Evening News)